terms and conditions

 

Roaming Services

  1.  The M1 Data Passport service (“Service”) may be activated on the following service plans, for use with the bundled local data for data roaming in the selected Data Passport country and on the applicable preferred network.

  2. For customers on Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family, Bespoke SurfValue, the Service may also be activated for use with local data bundles from the service plan, add-ons such as 5Go Access, Bundle Pack and promotional data as applicable on selected Bespoke plans. For customers on other plans, the Service may also be activated for use with local data bundles from the data benefits from Partner Benefits and Senior Benefits plans.

  3. Data roaming usage in selected Data Passport countries on the applicable preferred network will be converted and deducted from the local data bundles, during which there must be an active and valid subscription of the Service on your mobile/mobile broadband service plan. Daily usage is based on real time tracking. Data roaming usage in selected Data Passport countries on non-preferred networks or without a valid Data Passport subscription will be charged at prevailing postpaid roaming mobile data charges.

    Mobile PlansCharges and Bill Cap
    Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family, Bespoke SurfValue​Data Passport usage from your plan and Plan Add-ons / Bundle Packs (if any) in excess of 15GB will be charged at $12.22/GB.
     
  4. Usage in excess of the local data bundles will be charged at local rates with a data bill cap (if applicable) in accordance with usage charges specified for the respective mobile plans, value-added services and data benefits.

  5. When a mobile/mobile broadband service plan is subscribed to the Service and Roaming Data Bundles concurrently, only usage of the Service on preferred networks will apply as the local data bundle will be utilized until the monthly data bill cap is reached. Data roaming usage on non-preferred networks will be deducted from Roaming Data Bundles, if applicable.

  6. You may activate or terminate the Service via My M1 App/My M1+ App. You will receive a confirmation notification upon service activation and/or de-activation. Upon receiving a confirmation notification on Service activation, local data bundles may be used for data roaming.

  7. Upon Service activation, a one-time Service activation fee of $5 in addition to $15 / $35 / $65 subscription fee per selected Data Passport will be charged respectively

  8. For the avoidance of doubt, GST does not apply on the Service activation fee and subscription fees. The Service activation fee and subscription fees will not be pro-rated in any circumstances.

  9. Usage of the Service will require activation of voice, SMS and data roaming. Upon Service activation, you are deemed to have agreed to activate these roaming services on your mobile plan for use with the Service (as may be applicable). Termination of these roaming services are not permitted.

  10. These M1 Data Passport Terms and Conditions (“Terms”) shall take effect upon Service activation and shall continue until the Service is terminated. M1 reserves the right to terminate any subscription for lawful reasons at any time and M1 will, where practicable, give notice of such termination in such form as M1 deems appropriate.

  11. M1 reserves the right to modify or revise these Terms from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of the Service will constitute your acceptance of these Terms as may be amended.

  12. The Data Passport service is provided subject to your compliance with these terms, M1’s General Terms and Conditions, the specific terms and conditions for use of Mobile/Mobile Broadband services as applicable, and the specific terms and conditions for use of Roaming Services as stated on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under Applicable Laws.

  13. Recurring Data Passport will be valid on a monthly recurring basis until de-activated.

  14. Should you successfully subscribe for Data Passport on 30 June, the last day of Service will fall on 29 July.

  15. However, if you activate Data Passport on an ‘end-of-month’ day which does not exist in the subsequent shorter month, Data Passport will last until a day before the last day of the subsequent shorter month. As a further illustration, should you successfully subscribe on 31 January, the last day of Service will fall on 27 February (on a non-leap year) and 28 February (on a leap year). Should you successfully subscribe on 31 March, the last day of Service will fall on 29 April.