terms and conditions

 

Prepaid

1. DEFINITION AND INTERPRETATION

1.1 In these terms and conditions for Prepaid Mobile Services, except to the extent that the context requires otherwise, the following expressions shall have the meanings ascribed to them below:

“Applicable Laws” means all laws, code of practice, regulations, guidelines, instructions or other instruments having the force of law in whatsoever form that any competent regulatory, governmental or judicial authorities (“Authority”) in Singapore may issue from time to time relating to the services or otherwise;

“Day” means calendar day i.e. a day starting from 0000 hours to 2359 hours of the same day.

“Main Balance” means the credit remaining in the Prepaid SIM Card, excluding the value of any bundle packs such as top ups, data packs and/or add-ons.

“Prepaid Mobile Services” means any mobile services that are supplied to the customer on a prepaid basis, including without limitation mobile data services. Without prejudice to the foregoing but for the avoidance of doubt, products including without limitation, Prepaid SIM Cards and Top-Up Cards shall form part of the Prepaid Mobile Service;

“Prepaid SIM Card” means any prepaid card with a SIM Chip (including without limitation the Prepaid SIM) which (a) requires registration for use; (b) has a fixed stored value and valid service period; and (c) allows access to and/or use of the Prepaid Mobile Service;

“Top-Up Card” means the physical or virtual top-up cards which are used to add value to Prepaid SIM Cards;

“Terms and Conditions” means these terms and conditions for Prepaid Mobile Services and any other applicable M1 Terms and Conditions, including its Fair Use Policy, Data Protection Policy;

“Value Added Services” means the range of complementary and/or value added services provided by M1 and/or third party service providers.

2. APPLICABILITY OF TERMS

2.1 These Terms and Conditions are applicable to you upon your purchase, activation and/or use of your Prepaid Mobile Services, whichever takes place first.

2.2 Your use of the Prepaid Mobile Services is subject to your compliance with these Terms and Conditions, M1 General Terms and Conditions as stated on www.m1.com.sg, any specific terms and conditions for use of the Prepaid Mobile Services or any other terms and conditions as may be agreed between us (if any) and our prevailing policies, guidelines, instructions, notices and directions, as from time to time amended, modified or varied. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1 and its affiliates, to the fullest extent permissible under Applicable Laws.

2.3 To the fullest extent permissible under Applicable Laws, M1 may, at any time, amend, vary or supplement these Terms and Conditions (including any charges, tariffs, price plans and the benefits thereunder) and withdraw, suspend or change any of the Prepaid Mobile Services. We will, where it is reasonably practicable to do so, give you reasonable advance notice (which may be through written notice, electronic mail, letters, our website, our bills or such other forms as we deem appropriate) of such changes. If you continue to use the Prepaid Mobile Services after such notice, you will be deemed to have accepted the changes, which acceptance shall apply for the full term of the Prepaid Mobile Services. The prevailing terms and conditions as updated on our website www.m1.com.sg shall apply and supercede any and all previous versions, including in any user guide or application form.

3. REGISTRATION

3.1 In order to purchase and activate the Prepaid Mobile Services, you must register the Prepaid SIM Card. The following identification documents are necessary for registration:

a. Singaporeans: Pink identity cards or Singapore Passports

b. Singapore Permanent Residents: Blue identity cards or Passports

c. Foreign Workers/Expatriates: Passports, Work Permit Identification Cards (issued from 3 May 1999), S Pass, Employment Pass, EntrePass, Training Employment Pass, Personalized Employment Pass or Work Holiday Pass

d. Foreign Visitors: Passports, Dependant’s Pass, Long Term Pass or Student’s Pass

e. Any other documentation as may be reasonably required by M1

You acknowledge and agree that your failure to register the Prepaid SIM Card or your purchase and/or use of any Prepaid SIM Card that has not been registered may be illegal and/or unlawful and you shall indemnify M1 against any damages, liabilities, losses and/or claims which M1 may suffer directly or indirectly, resulting from your acts or omissions or arising from your use of the Prepaid Mobile Services.

3.2 Applicants must be at least 15 years of age at time of application.

3.3 Your Prepaid SIM Card will be activated subject to these registration requirements. Upon successful registration, you may use the Prepaid Mobile Services for connection to our network.

3.4 The Prepaid Mobile Services should be used with equipment that is type-approved by the Info-communications Authority of Singapore (“IDA”).

4. USE

4.1 You shall use the Prepaid Mobile Services for lawful purposes only in accordance with these Terms and Conditions and in compliance with Applicable Laws.

4.2 You may not resell, distribute, provide, sublicense or offer in any way whatsoever, the Prepaid Mobile Services to any third party whether for profit or not, without M1’s approval in writing. You shall not abuse any Prepaid Mobile Services. Any abuse, such as, but not limited to, SMS broadcasts or sending unsolicited material (Spam), will entitle M1 to revoke the customer's benefits, suspend and/or terminate any Prepaid Mobile Services, in M1's sole discretion. If you: (1) use 150 or more local SMS per day, or (2) make 150 or more local calls per day (regardless of duration, whether successfully connected or not), such usage will be deemed to be excessive or abusive usage, for which M1 may in its sole discretion revoke the customer's benefits, suspend and/or terminate any services without notice. There will be no refund of any unused value in any suspended or terminated Prepaid SIM Cards and Top-Up Cards for any reason whatsoever.

4.2A M1 reserves the right, without notice or limitation, to deny, terminate, modify, disconnect or suspend services if, in M1’s sole discretion, it determines that an individual engages in unfair, excessive or abusive usage or that such action is necessary to protect the network from harm or degradation.

4.3 All Prepaid SIM Cards and Top-Up Cards are strictly not refundable once sold. M1 shall not be liable for any loss, theft, damage (including wear and tear) or misuse of the Prepaid SIM Card and/or Top-Up Card which you may suffer.

4.4 All unused value in the Prepaid SIM Cards and Top-Up Cards is strictly not refundable and not transferrable. All Prepaid SIM Cards should be activated and topped-up before their expiry date. Upon expiry, the Prepaid SIM Cards and Top-Up cards will be deactivated and all unused value will be forfeited. You shall not be entitled to claim any refund of such value for any reason whatsoever.

4.5 New Prepaid SIM cards activated from 15 November 2016 onwards can only be used on mobile devices that are compatible with 3G networks or above.

4.6 The speed and availability of the Prepaid Mobile Services is subject to coverage, location, devices used, network traffic and type of data being transmitted. The Prepaid Mobile Services, including any applicable High Speed Packet Access (HSPA) services, are subject to network availability, device capability and other conditions.

4.7 You will indemnify and hold M1 harmless against any damages, liabilities, losses, and/or claims brought against, suffered or sustained by M1, you or any third party, which arises directly or indirectly out of a breach of these Terms and Conditions by you, your acts or omissions, or by your use of the Prepaid Mobile Services.

5. PERSONAL DATA

5.1 We will respect your privacy and use, collect and disclose your personal data in accordance with Applicable Laws.

5.2 Subject to Applicable Laws, you agree to the provisions of the M1 Data Protection Policy concerning our collection, use and disclosure of your personal data and other matters as may be required under the Personal Data Protection Act 2012, as may be amended from time to time.

5.3 Without prejudice to the aforesaid, you acknowledge that M1 may, to the extent permitted by law, collect, use or disclose your personal data (which includes without limitation, your contact and identification information, payment records, detailed call records, and other information about your use of our network, products and services) for the following purposes:

1. To verify your identity, and to process your order(s) and application(s) for Prepaid Mobile Services;

2. To provide the Prepaid Mobile Services and to facilitate interconnection and inter-operability between telecommunications licensees in providing the Prepaid Mobile Services;

3. To inform you of any service updates, upgrades and related information in relation to the Prepaid Mobile Services, from time to time;

4. To respond and deal with enquiries or complaints and for other customer-care activities;

5. To carry out credit checks and for the evaluation of creditworthiness;

6. To manage, develop and improve our business and operations to serve you better;

7. To provide complementary or value added services;

8. To administer customer loyalty benefits and reward benefits;

9. To provide self-service channels for customer-care and account management activities;

10. To carry out contests and lucky draws;

11. To carry out market research and customer surveys;

12. To conduct investigations or take action in relation to bad debts, crime and fraud prevention, detection or prosecution;

13. To conduct investigations or take action in relation to any violation of any of our terms and conditions for Prepaid Mobile Services, including M1 General Terms and Conditions or our Acceptable Use Policies;

14. To third parties who perform any services relating to the Prepaid Mobile Services on our behalf, but only to the extent necessary for the services to be performed;

15. To protect and maintain your personal data, as well as to access and make corrections to your personal data;

16. To comply with legal and regulatory requirements imposed by any public agency;

17. Any other purpose necessary, ancillary or consequential to the above specified purposes.

6. VALUE ADDED SERVICES

6.1 In the event you subscribe to any Value Added Services, you acknowledge and agree that your use of such Value Added Services will be subject to your compliance with M1’s General Terms and Conditions as stated on www.m1.com.sg, any specific terms and conditions for use of such Value Added Services or any other terms and conditions as may be agreed between us (if any) and our prevailing policies, guidelines, instructions, notices and directions as from time to time amended, modified or varied.

7. SUSPENSION/TERMINATION

7.1 In addition to the grounds for suspension and termination as set forth in the M1 General Terms and Conditions, M1 may, by giving you advance notice where reasonably practicable depending on the circumstances, suspend for a certain period as determined by M1 or terminate the Prepaid Mobile Services in the following circumstances:



1. If you fail to comply with these Terms and Conditions (including any registration requirements) or any other terms and conditions as may be agreed between us (if any);



2. If so directed by any relevant regulatory or governmental or judicial authority or law enforcement body.

8. NO WARRANTIES AND LIMITATION OF LIABILITY

8.1 Without prejudice to the aforesaid, but for the avoidance of doubt, the Prepaid Mobile Services are provided on an "as is" and "as available" basis and you accept that your access or use of the Prepaid Mobile Services are at your own risk. To the fullest extent permissible under Applicable Laws, M1 has excluded, and continues to exclude all statutory or tortuous liability (save for death or personal injury arising out of negligence) and disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. Without prejudice or limitation to the foregoing, M1 has not made, and makes no warranty as to the sequence, accuracy, completeness, security, compatibility, timeliness, reliability, quality, suitability, originality or non-infringement of the Prepaid Mobile Services, and M1 has not warranted, and does not warrant that the Prepaid Mobile Services will be provided uninterrupted or be available at all times or free from errors or viruses or that any identified defect can be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 in its discretion shall be out of goodwill.

8.1 We will not be liable for any delay or failure in performance resulting from matters beyond our reasonable control, including without limitation acts of God, acts or omissions of third parties, requirements of any regulatory or governmental authority, national emergency, war, riots, strikes, industrial disputes (whether or not involving our employees), accident, lightning, fire, computer software or software malfunction, equipment failure, electrical power failure, faults, interruption or disruption of our network or the networks of other service providers or of your equipment or the equipment of any third party or epidemics caused by infectious diseases. Without prejudice to the foregoing, the Prepaid Mobile Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. M1 will not be responsible for any such matters.

8.3 To the fullest extent allowed by Applicable Laws, in no event shall M1 be liable for any indirect, incidental, special, punitive, economic or consequential damages, losses, costs or expenses; or loss of revenue, profit, business opportunities, earnings or goodwill (whether direct or indirect) (collectively, “Losses”) whether based on warranty, contract, tort including negligence, strict liability under statute or otherwise, and whether or not M1 is advised of the possibility of such Losses suffered or incurred by you by reason of or in connection with the use of the Prepaid Mobile Services.

8.4 Notwithstanding the above, if for any reason M1 cannot rely on the limitations of liability set out hereinabove, or is liable to you under other grounds, and M1’s liability thereof is proven, M1’s maximum liability in contract, tort (including negligence or breach of statutory duty) or otherwise to you and anyone who uses the Prepaid Mobile Services (except for death or personal injury to the extent required by Applicable Laws) shall be limited to Singapore Dollars Five Thousand only (S$5000) or the total of your three (3) months’ usage preceding the event or series of events, whichever is lower.

9. GENERAL

9.1 No delay or failure by M1 to take any action or to enforce or exercise any of its rights under these Terms and Conditions will operate as a waiver of such rights by M1, nor will such failure or delay in any way prejudice or affect M1's rights at any time thereafter to act strictly in accordance with our rights under these Terms and Conditions.

9.2 If any of these Terms and Conditions held to be unenforceable, invalid or illegal for any reason, that provision shall to the extent permissible be severed, save and except that the remaining provisions shall remain in full force and effect to the extent applicable.

9.3 A person (including any user) who is not a party to the Prepaid Mobile Services contract with M1 has no right to enforce any of these Terms and Conditions under the Contracts (Rights of Third Parties) Act (Cap 53B).

9.4 Your access and/or use of the Prepaid Mobile Services is subject to compliance with these Terms and Conditions and shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the courts of Singapore. For the avoidance of doubt, M1 may initiate proceedings in any jurisdiction as it deems fit.



1.      Local voice/video call rate of 20¢ per min

2.      All dates and times stated will be based on that of M1’s system.

3.      Airtime charges apply for mobile calls made to "1800" local toll-free service numbers.

4.      M1's records will be used for the purpose of charging and shall be final and conclusive evidence of the duration of each call.

5.      The validity period for all Prepaid SIM starts from day of registration and end of the last day of the validity period of the Prepaid SIM. [TKH1] [SS2]

6.      $0 SIM will only be useable after a first top up of $8, $14, $25, $27 or $49 at M1 Shops or Authorized Retailers.

7.      M1 may in its discretion terminate the Prepaid SIM card if you failed to:

      activate the Prepaid SIM within seven (7) days from and including the date of purchase of the Prepaid SIM; and

      complete first top up within 2 days from and including date of SIM registration.

No refund will be given if the Prepaid SIM card is terminated.

8.      $8, $14, $25, $27 or $49 Top-ups are only valid as first top up for $0 SIM and $8, $14, $25, $27 and $49 Top-Up Benefits are valid from day of top-up.

9.      Pay-per-use local mobile data services are pre-activated and charged at 0.7¢/KB.

10.  When roaming, M1 Prepaid SIM can only be used in countries where the foreign network operators support such roaming service. M1 is unable to guarantee the functions, including roaming, quality, charges and technical infrastructure, of the foreign network operators.

11.  Data roaming services will not be provided by default from 1st July 2011. Customers must enable data roaming on their mobile devices if the use of data roaming services is required.

12.  All data-related services activated, enabled or disabled through the Prepaid SIM USSD menu #100# can only be used on mobile devices that are compatible with 3G networks or above.

13.  Global / roaming SMS charges will apply for activation of FaceTime and iMessage while in Singapore / overseas respectively.

14.  Deduction order is applicable to customers with various balances and irrespective of the expiry dates for the balances.

 

For any local SMS sent, the deduction will be based on this order (where applicable):

1.      1st Top up/Tourist SIM/Starter SIM

2.      $11 All-In-1 Top Up (Local SMS balance)

3.      $16 All-In-1 Top Up (Local SMS balance)

4.      $24 All-In-1 Top Up (Local SMS balance)

5.      $26 All-In-1 Top Up (Local SMS balance)

6.      $58 All-In-1 Top Up (Local SMS balance)

7.      Bonus Balance

8.      Power $19/$30 M Card Top-up (Local SMS balance)

9.      Super Top-up (Local call/SMS balance)

10.      Free SMS balance

11.      Main Balance

 

For any local call made, the deduction will be based on this order (where applicable):

1.      1st Top up/Tourist SIM/Starter SIM

2.      $11 All-In-1 Top Up (Local Outgoing Calls balance)

3.      $16 All-In-1 Top Up (Local Outgoing Calls balance)

4.      $24 All-In-1 Top Up (Local Outgoing Calls balance)

5.      $26 All-In-1 Top Up (Local Outgoing Calls balance)

6.      $58 All-In-1 Top Up (Local Outgoing Calls balance)

7.      Unlimited Outgoing Call Pack

8.      Promo Calls

9.      Power $19/$30 M Card Top-up (Local Outgoing Calls balance)

10.  Bonus Balance

11.  Super Top-up (Local call/SMS balance)

12.  Main Balance

 

For any IDD calls made or Global SMS sent, the deduction will be based on this order (where applicable):

1.      1st Top up/Tourist SIM

2.      IDD 033 Pack Bangladesh, India, China, Indonesia, Philippines, Malaysia, Myanmar, Cambodia, Hong Kong, South Korea, Sri Lanka, Thailand, Vietnam

3.      All-In-1 IDD 033 Packs Bangladesh, India, China, Indonesia, Philippines, Malaysia, Myanmar, Cambodia, Hong Kong, South Korea, Sri Lanka, Thailand, Vietnam

4.      $26 All-In-1 Top Up (IDD balance)

5.      Promo IDD

6.      Bonus Balance

7.      Power $19 / $30 M Card Top-up (IDD/Global SMS balance)

8.      Super Top-up (IDD/Global SMS balance)

9.      Main balance

 

For any local data used, the deduction will be based on this order (where applicable):

1.  WhatsApp Data Pack balance

2.  WeChat Data Pack balance

3.  Facebook Data Pack balance

4.  1st Top up/Tourist SIM/Starter SIM

5.  $11 All-In-1 Top Up (Local data balance)

6.  $16 All-In-1 Top Up (Local data balance)

7.  $24 All-In-1 Top Up (Local data balance)

8.  $26 All-In-1 Top Up (Local data balance)

9.  $58 All-In-1 Top Up (Local data balance)

10.  Promo data balance

11.  Main Balance Top-up Data

12.  Prepaid Data Packs balance

13.  All-In-1 IDD Pack Data (Malaysia)

14.  Power $19/$30 M Card Top-up (Local data balance)

15.  Bonus Balance

16.  Main Balance

 

For roaming call charges, the deduction will be based on this order (where applicable):

1.      $15 Roaming Pack call balance

2.      $28 Roaming Pack call balance

3.      Power $19 / $30 M Card Top-up (IDD/Global SMS)

4.      Super Top-up (IDD/Others balance)

5.      Main balance

 

For roaming SMS charges, the deduction will be based on this order (where applicable):

1.      Power $19 / $30 M Card Top-up (IDD/Global SMS)

2.      Super Top-up (IDD/Others balance)

3.      Main balance

 

For any roaming data used, the deduction will be based on this order (where applicable):

1.      1st Top up/Tourist SIM/Starter SIM

2.      $11 All-In-1 Top Up (Local data balance)

3.      $16 All-In-1 Top Up (Local data balance)

4.      $24 All-In-1 Top Up (Local data balance)

5.      $26 All-In-1 Top Up (Local data balance)

6.      $58 All-In-1 Top Up (Local data balance)

7.      $15 Roaming Pack

8.      $28 Roaming Pack

9.      Promo Roaming Data

10.      Promo data balance

11.      Main Balance Top-up Data

12.      Prepaid Data Packs balance

13.      All-In-1 IDD Pack Data (Malaysia)

14.      Power $19/$30 M Card Top-up (Local data balance)

15.      Main Balance

1. Any applicable bonus value given for top-ups will be credited to the Prepaid SIM Bonus Balance with 30 days validity. The credits in the Bonus Balance can only be used for pay-per-use local data, local calls/SMS and international calls/global SMS.

2. To protect our customers’ interests, the maximum amount for topping up into Prepaid SIM is $999. M1 reserves the right to amend this limit at any time without prior notice.

3. All Top-Up validity starts from day of top up. Top Up includes First Top Up, All-In-1 Top Up, Super Top Up, Power Top Up, Main Balance Top Up and Top Up Card.

4. Unlimited Incoming Calls is only applicable to calls received in Singapore.

5. Local Calls and International Calls are charged in per minute blocks.

6. Airtime charges apply for mobile calls made to "1800" local toll-free service numbers.

7. M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the Prepaid Data Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

 

SIM

1. $14 SIM is valid for 30 days from activation and includes the following which is valid for 30 days from activation:

·       100GB

·       20 mins International Calls (countries listed under International Calls List A)

·       1,000 mins Local Calls

·       500 Local SMS

2. $25 All-In-1 SIM and eSIM is valid for 180 days from activation and includes the following which is valid for 28 days from activation:

·       84GB (capped at 3GB /day)

·       5,000 mins Local Outgoing Calls

·       400 Local SMS

·       Unlimited Incoming Calls

3. SIM Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).

 

First Top Up

1. $8 First Top Up comprises of:

·       $10 Main Balance (valid for 90 days from date of purchase)

·       1.5GB (valid for 30 days from date of purchase)

2. $14 First Top Up comprises of:

·       $14 Main Balance (valid for 180 days from date of purchase)

·       100GB (valid for 30 days from date of purchase)

3. $25 All-In-1 First Top Up comprises of the following which are valid for 4 weeks from date of purchase:

·       84GB (capped at 3GB/day)

·       5,000 mins Local Outgoing Calls

·       400 Local SMS

·       Unlimited Incoming Calls

With the purchase of $25 All-In-1 First Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

4. $27 All-In-1 First Top Up comprises of the following which are valid for 4 weeks from date of purchase:

·       $10 IDD 033 value (Bangladesh 400 mins / India 1,000 mins / China 1,000 mins / Indonesia 200 mins / Philippines 80 mins / Malaysia 500 mins)

·       112GB (capped at 4GB/day)

·       38GB

·       5,000 mins Local Outgoing Calls

·       400 Local SMS

·       Unlimited Incoming Calls

With the purchase of $27 All-In-1 First Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

5. $49 All-In-1 First Top Up comprises of the following which are valid for 12 weeks from date of purchase:

·       252GB (capped at 3GB/day)

·       5,000 mins Local Outgoing Calls every 4 weeks

·       400 Local SMS every 4 weeks

·       Unlimited Incoming Calls

With the purchase of $49 All-In-1 First Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

6. First Top Up Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).


$11, $16, $24, $26 and $58 All-In-1 Top Up

1. $11 All-In-1 Top Up comprises of the following which are valid for 7 days from date of activation:

·       7GB (capped at 1GB/day)

·       100 mins Local Outgoing Calls

·       100 Local SMS

·       Unlimited Incoming Calls

With the activation of $11 All-In-1 Top Up, the validity period of the Prepaid SIM is refreshed to 120 days from the activation of this top up.

2. $16 All-In-1 Top Up comprises of the following which are valid for 4 weeks from date of activation:

·       42GB (capped at 1.5GB/day)

·       500 mins Local Outgoing Calls

·       300 Local SMS

·       Unlimited Incoming Calls

With the activation of $16 All-In-1 Top Up, the validity period of the Prepaid SIM is refreshed to 120 days from the activation of this top up.

3. $24 All-In-1 Top Up comprises of the following which are valid for 4 weeks from date of activation:

·       84GB (capped at 3GB/day)

·       5,000 mins Local Outgoing Calls

·       400 Local SMS

·       Unlimited Incoming Calls

With the purchase of $24 All-In-1 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the activation of this top up.

4. $26 All-In-1 Top Up comprises of the following which are valid for 4 weeks from date of activation:

·       $10 IDD 033 value (Bangladesh 400 mins / India 1,000 mins / China 1,000 mins / Indonesia 200 mins / Philippines 80 mins / Malaysia 500 mins)

·       112GB (capped at 4GB/day)

·       38GB

·       5,000 mins Local Outgoing Calls

·       400 Local SMS

·       Unlimited Incoming Calls

With the activation of $26 All-In-1 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the activation of this top up.

5. $58 All-In-1 Top Up comprises of the following which are valid for 12 weeks from date of activation:

·       252GB (capped at 3GB/day)

·       5,000 mins Local Outgoing Calls every 4 weeks

·       400 Local SMS every 4 weeks

·       Unlimited Incoming Calls

With the activation of $58 All-In-1 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the activation of this top up.

6. 4 weeks consists of 28 days and 12 weeks consists of 84 days.

7. All-In-1 IDD 033 value are applicable only for IDD 033 calls to Bangladesh, India, China, Indonesia, Philippines and Malaysia. $26 All-In-1 IDD Balance rates: Bangladesh $0.025, India $0.01, China $0.01, Indonesia $0.05, Philippines $0.125, Malaysia $0.02.

8. All-In-1 Data will be reset daily and will not be rolled over to next day. Unused data balance will be forfeited at the end of each day.

9. All-In-1 Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).

10. All-In-1 Local Outgoing Calls is not applicable for IDD calls and roaming calls.

11. All-In-1 $58/$49 Local Outgoing Calls and Local SMS will be reset every 28 days from day of top up. Unused Local Outgoing Calls minutes and Local SMS balance will not be rolled over and unused balances will be forfeited at the expiry of the relevant 28-days period.

 

Power $19 / Power $30 Prepaid SIM Top-Up

1. Each Power $19 comprises of the following which are valid for 30 days from date of purchase:

·       2.5GB

·       1,000 minutes of Local Outgoing Calls

·       300 Local SMS

·       $5 worth of IDD and Global SMS

·       Free Incoming Calls for 30 Days

With the purchase of Power $19, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

2. Each Power $30 comprises of the following which are valid for 30 days from date of purchase:

·       5GB

·       1,000 minutes of Local Outgoing Calls

·       400 Local SMS

·       $10 worth of IDD and Global SMS

·       Free Incoming Calls for 30 Days

With the purchase of Power $30, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

3. Power Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).

4. Unused Power $19 / Power $30 benefits will be rolled over when you top up with another Power $19 / Power $30 within 30 days from the last Power $19 / Power $30 top-up.

5. Unused Power $19 / Power $30 balances will not be rolled over when you top up with any other M1 Prepaid Top-up denominations.

 

Super $130 / Super $55 Top-Up

1. Each $28 Super $130 comprises of the following which are valid for 50 days from date of purchase:

·       $100 worth of Local SMS and Local calls

·       $30 worth of IDD calls and Global SMS

With the purchase of $28 Super $130, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

2. Each $15 Super $55 comprises of the following which are valid for 50 days from date of purchase:

·       $40 worth of Local SMS and Local calls

·       $15 worth of IDD calls and Global SMS

·       Free incoming calls for 10 days

With the purchase of $15 Super $55, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

4. Unused Super $130 / Super $55 benefits with exception of Free Incoming Calls will be rolled over when you top up with another Super $130 / Super $55 within 50 days from the last Super $130 / Super $55 top-up.

5. Unused Super $130 / Super $55 balances will not be rolled over when you top up with any other M1 Prepaid Top-up denominations.

 

Top Up Card

1. Each $5 Top Up Card comprises of the following which are valid for 60 days from date of purchase:

·       $5 Main Balance

·       15 Local SMS

With the activation of $5 Top Up Card, the validity period of the Prepaid SIM is refreshed to 60 days from the activation of this top up card.

2. Each $10 Top Up Card comprises of the following:

·       $10 Main Balance

·       200MB Main Balance Top-up Data (7 days)

·       30 Local SMS

With the activation of $10 Top Up Card, the validity period of the Prepaid SIM is refreshed to 120 days from the activation of this top up card.

3. Each $18 Top Up Card comprises of the following:

·       $18 Main Balance

·       1GB Main Balance Top-up Data (7 days)

·       Free incoming calls for 20 days

·       $3 Bonus Balance (30 days)

With the activation of $18 Top Up Card, the validity period of the Prepaid SIM is refreshed to 180 days from the activation of this top up card.

4. Main Balance Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).

5. If customer purchases a Top Up Card/ Main Balance Top Up and tops up with an additional Top Up Card/ Main Balance Top Up, with exception of Free Incoming Calls, for benefits which have not expired (i.e. still within the validity period):

·       if the additional Top Up Card/ Main Balance Top Up has the same benefits, such benefits will be rolled over with the same validity period as the applicable benefits in the additional Top Up Card; and

·       if the additional Top Up Card does not have the same benefits, there will be no carrying forward of benefits absent in the additional Top Up Card/ Main Balance Top Up. Such benefits will expire as per the applicable dates in the first mentioned Top Up card/ Main Balance Top Up.

6. Unused Top Up Card/ Main Balance Top Up balances will not be rolled over when you top up with any other top ups (e.g. Super top-up).

 

Main Balance Top Up

1. Each $10 Top Up comprises of the following:

·       $10 Main Balance

·       30 Local SMS

With the purchase of $10 Top Up, the validity period of the Prepaid SIM is refreshed to 120 days from the purchase of this top up.

2. Each $18 Top Up comprises of the following:

·       $18 Main Balance

·       1GB Main Balance Top-up Data (7 days)

·       Free incoming calls for 20 days

·       $3 Bonus Balance (30 days)

With the purchase of $18 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

3. Each $20 Top Up comprises of the following:

·       $20 Main Balance

·       2GB Main Balance Top-up Data (7 days)

·       60 Local SMS

·       $3 Bonus Balance (30 days)

With the purchase of $20 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

4. Each $30 Top Up comprises of the following which are valid for 180 days from date of purchase:

·       $30 Main Balance

·       60 Local SMS

With the purchase of $30 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

5. Each $50 Top Up comprises of the following which are valid for 180 days from date of purchase:

·       $50 Main Balance

·       60 Local SMS

With the purchase of $50 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

6. Each $60 Top Up comprises of the following which are valid for 180 days from date of purchase:

·       $60 Main Balance

·       60 Local SMS

With the purchase of $60 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

7. Each $75 Top Up comprises of the following which are valid for 180 days from date of purchase:

·       $75 Main Balance

·       60 Local SMS

With the purchase of $75 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

8. Each $100 Top Up comprises of the following which are valid for 180 days from date of purchase:

·       $100 Main Balance

·       60 Local SMS

With the purchase of $100 Top Up, the validity period of the Prepaid SIM is refreshed to 180 days from the purchase of this top up.

9. Main Balance Data is applicable for use in Singapore and in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone) and Taiwan (Chunghwa Telecom).

10. If customer purchases a Top Up Card/ Main Balance Top Up and tops up with an additional Top Up Card/ Main Balance Top Up, with exception of Free Incoming Calls, for benefits which have not expired (i.e. still within the validity period):

·       if the additional Top Up Card/ Main Balance Top Up has the same benefits, such benefits will be rolled over with the same validity period as the applicable benefits in the additional Top Up Card; and

·       if the additional Top Up Card does not have the same benefits, there will be no carrying forward of benefits absent in the additional Top Up Card/ Main Balance Top Up. Such benefits will expire as per the applicable dates in the first mentioned Top Up card/ Main Balance Top Up.

11. Unused Top Up Card/ Main Balance Top Up balances will not be rolled over when you top up with any other top ups (e.g. Super top-up).

1.  $12 (30 days) Tourist First Top Up and SIM is valid for 30 days from activation and includes the following which is valid for 30 days from activation:

    • 100GB Local Data

    • 1GB Roaming Data (Malaysia (Celcom), Indonesia (XL Axiata / Indosat), Bangladesh (Robi Axiata), Thailand (True & AIS))

    • 150 mins (Malaysia, Indonesia, Bangladesh, India, China) or 25 mins (Myanmar, Philippines) International Calls

    • 500mins Local Calls

    • 50 Local SMS

    • Free incoming calls for 30 days

2. $12 (15 days) Tourist First Top Up, SIM and eSIM is valid for 15 days from activation and includes the following which is valid for 15 days from activation:

    • 100GB Local Data

    • 3GB Roaming Data (Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone), & Thailand (True & AIS))

    • 500mins Local Calls

    • 100 Local SMS

    • 30mins International Calls (countries listed under International Calls List A)

3. $14 Tourist First Top Up, SIM and eSIM is valid for 30 days from activation and includes the following which is valid for 30 days from activation:

    • 150GB Local Data

    • 3GB Roaming Data (Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone), & Thailand (True & AIS))

    • 500mins Local Calls

    • 100 Local SMS

    • 50mins International Calls (countries listed under International Calls List A)

4. $30 Tourist SIM is valid for 30 days from activation and includes the following which is valid for 30 days from activation:

    • 150GB Local Data

    • 5GB Roaming Data (Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Hong Kong (SmarTone), Macau (SmarTone), & Thailand (True & AIS))

    • 3,000mins Local Calls

    • 1,000 Local SMS

    • 90mins International Calls (countries listed under International Calls List A)

5. Local data is limited to usage in Singapore only.

6. You must successfully log onto the preferred overseas roaming partner network (“Preferred Network”) in order to access and utilise the roaming data.

7. Data usage and accessibility when roaming is dependent on M1’s overseas roaming partners’ network. M1 cannot and shall not be responsible for the availability, coverage and/or speed of our overseas roaming partners’ network.

8. Local Calls and International Calls are charged in per minute blocks.

9. Airtime charges apply for mobile calls made to "1800" local toll-free service numbers.

10.  The Prepaid Tourist SIM can be used on 3G / 4G / 5G phone only.

11.  M1’s records will be used for the purpose of charging and shall be final and conclusive evidence for the duration of each call.

12.  All unused Tourist SIM balances will expire and be forfeited upon the expiry of the validity period.

13.  M1 may in its discretion terminate any Tourist SIM that is not activated within seven (7) days from and including the date of purchase of the Tourist SIM. No refund will be given if the Tourist SIM is terminated.

14.  Tourist SIMs can be converted to Postpaid line.

15.  Tourist SIM can be ported out to another telco.

16.  M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the Prepaid Data Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

1.       Prepaid Data Packs are a value-added service applicable to M1 Prepaid SIM Card customers.

2.       Applicable subscription fees for Prepaid Data Packs will be deducted upon successful subscription.

Validity Period for Prepaid Data Pack

 

3 days3 days7 days7 days7 days30 days30 days30 days30 days30 days30 days

Price

$2

$5

$2

$8

$10

$5

$10

$14

$21

$28

$33

Unlimited Incoming Calls

NIL

NIL

NIL

NIL

7 days

NIL

NIL

30 days

30 days

30 days

30 days

Local Data & Roaming Data

100MB

1GB

500MB

2GB

11GB

300MB

1GB

6GB

20GB

150GB

200GB

Refresh of Main Balance Validity

NIL

NIL

NIL

NIL

120 days

NIL

120 days

120 days

180 days

180 days

180 days

3.       Prepaid Data Packs’ Data and Free Incoming Calls validity is based on a day cycle with the day of purchase being day 1.

4.       Free Incoming Calls are only applicable to calls received in Singapore. 

5.      Multiple subscriptions are allowed and the remaining data will be rolled over as long as another subscription is made before the current pack expires. In such case, the maximum validity period of up to 30 days for the data (including any rolled-over data) will start from the latest date of subscription, subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

6.       Data Pack are available for use in Singapore and on foreign preferred network in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Taiwan (Chunghwa Telecom), Hong Kong and Macau (SmarTone). Excess data usages and data roaming usages on all other foreign networks will be charged at prevailing data roaming rates and deducted from the available balances eligible for roaming usage accordingly.

7.       The maximum validity for free incoming calls is up to 30 days at any given time from the date of subscription, subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

8.       Any local data usage in excess of the Prepaid Data Packs’ bundled data will: (a) if applicable, be deducted from other available balances eligible for local data usage accordingly; or (b) otherwise, be charged at 0.7¢/KB and such charges will be deducted from the available balances eligible for payment deductions accordingly. For customers with various balances, the order of data balance deductions and payment deductions (as applicable) will be determined by M1 and irrespective of the expiry dates for the balances.

9.       Any remaining or unused data bundle balance will be forfeited after the pack expires and/or subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

10.    M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Prepaid Data Packs purchased.

11.    M1 is not responsible for corruption or removal of any files or documents due to the use of the Prepaid Data Pack service.

12.    M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes. Your continued use of the Prepaid Data Pack service will constitute your acceptance of the amended terms and conditions.

13.    M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the Prepaid Data Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

1. Prepaid Social Packs are a value-added service applicable to only M1 Prepaid SIM customers.

2. The Prepaid Social Packs’ bundled data is not valid for the following data usage (for which data usage will be separately deducted and/or chargeable in accordance with Clause [7] below):
WhatsApp and WeChat Packs: All other usages excluding voice calls, video calls, sending and receiving of documents, images, video clips and audio clips, voice messages and text messages

3. The data bundled with each Prepaid Social Pack is not transferable and cannot be used for any other data usage.

4. Applicable subscription fees for Prepaid Social Packs will be deducted upon successful subscription.

Social PackFacebookWhatsAppWechat

Price

$7

$5

$5

Local Data

32GB

30GB

30GB

Validity Period for Prepaid Social Packs

30 days

30 days

30 days

 

5. Unless otherwise stated, all data bundled with each Prepaid Social Pack has a maximum validity of up to 30 days at any given time from the date of subscription, subject to maximum M1 Prepaid SIM validity, whichever expires first.

6. Prepaid Social Packs’ data validity is based on a day cycle with the day of pack activation being day 1.

7. Any local data usage in excess of the Prepaid Social Packs’ bundled data will: (a) if applicable, be deducted from other available balances eligible for local data usage accordingly; or (b) otherwise, be charged at 0.7¢/KB and such charges will be deducted from the available balances eligible for payment deductions accordingly. For customers with various balances, the order of data balance deductions and payment deductions (as applicable) will be determined by M1 and irrespective of the expiry dates for the balances.

8. Prepaid Social Packs are valid for use in Singapore only. Prevailing data roaming rates will apply for use of the relevant social mobile applications while roaming and will be deducted from the available balances eligible for roaming usage accordingly.

9. Multiple subscriptions are allowed and the remaining data will be rolled over as long as another subscription is made before the current pack expires. In such case, the maximum validity period of up to 30 days for the data (including any rolled-over data) will start from the latest date of subscription, subject to maximum M1 Prepaid SIM validity, whichever expires first.

10. Any remaining or unused data bundle balance will be forfeited after the pack expires and/or subject to maximum M1 Prepaid SIM validity, whichever expires first.

11. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Prepaid Social Packs purchased.

12. M1 is not responsible for corruption or removal of any files or documents due to the use of the Prepaid Social Pack service.

13. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes. Your continued use of the Prepaid Social Pack service will constitute your acceptance of the amended terms and conditions.

14. M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the Prepaid Social Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

1. The $15 and $28 Roaming Packs are each bundled with (a) 2GB data; and (b) 10 minutes talk-time (“Services”)

Price$15$28

Countries and Preferred Network

Australia (Telstra, Vodafone, Optus), Bangladesh (Robi Axiata), Cambodia (Smart Axiata), Hong Kong (SmarTone), Indonesia (Indosat, XL Axiata), Macau (SmarTone), Malaysia (Celcom), Sri Lanka (Dialog Axiata), Taiwan (Chunghwa Telecom), Thailand (True & AIS), UK (Vodafone) and USA (T-Mobile, AT&T)

Australia (Telstra, Vodafone, Optus), Bangladesh (Robi Axiata), Cambodia (Smart Axiata), Hong Kong (SmarTone), Indonesia (Indosat, XL Axiata), Japan (SoftBank & KDDI), Macau (SmarTone), Malaysia (Celcom), New Zealand (Vodafone NZ, Two Degrees), Philippines (Globe), Saudi Arabia (Mobily), Sri Lanka (Dialog Axiata), South Korea (SK Telecom / KT Corporation), Taiwan (Chunghwa Telecom), Thailand (True & AIS), UK (Vodafone) and USA (T-Mobile, AT&T)

Roaming Data

2GB

2GB

Roaming Calls

Applicable to all Incoming, Outgoing (call home, call local and call international)

10 mins

10 mins

Validity Period for Prepaid Roaming Pack

10 days

10 days

Refresh of Main Balance Validity

120 days

180 days

2. You must purchase and activate the correct Roaming Pack for your intended country of travel.

3. You must successfully log onto the preferred overseas roaming partner network (“Preferred Network”) in your purchased Roaming Pack country in order to access and utilise the Roaming Pack data bundle.

4. Data usage and accessibility when roaming is dependent on M1’s overseas roaming partners’ network. M1 cannot and shall not be responsible for the availability, coverage and/or speed of our overseas roaming partners’ network.

5. Outgoing calls made to Singapore and any countries listed in the Roaming Packs; and incoming calls are deductible from bundled talk-time.

6. Calls will be charged in per-minute blocks. All Roaming Packs’ expiry time is based on Singapore time. All unused Roaming Pack balances will expire at the end of the stated validity period. Requests for refunds will strictly not be entertained.

7. Prepaid Roaming Packs’ data validity is based on a day cycle with the day of pack activation being day 1.

8. Direct dial is applicable only in Australia, Bangladesh, Cambodia, Hong Kong, Indonesia, Japan, Malaysia, Macau, New Zealand, Philippines, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Thailand, UK and USA.

9. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the Services (in whole or in part) at any time, without liability to you. Amendments to these terms and conditions will be made upon notice in such manner as M1 deems appropriate, which may include publication of such amended terms and conditions on www.m1.com.sg/mcardtnc. You are encouraged to check back periodically to ensure that you are aware of any such changes.

10. Your use of the Services is subject to your compliance with these terms and conditions, M1’s terms for use of its Prepaid Mobile Services, Data Roaming Services, and M1’s General Terms and Conditions as published on www.m1.com.sg.

1. Eligible Prepaid Bundles for Roaming are:

  • 1st Top up/Tourist SIM/Starter SIM
  • $11 All-In-1 Top Up (Local data balance)
  • $16 All-In-1 Top Up (Local data balance)
  • $24 All-In-1 Top Up (Local data balance)
  • $26 All-In-1 Top Up (Local data balance)
  • $58 All-In-1 Top Up (Local data balance)
  • $15 Roaming Pack
  • $28 Roaming Pack
  • Promo Roaming Data
  • Promo data balance
  • Main Balance Top-up Data
  • Prepaid Data Packs balance
  • All-In-1 IDD Pack Data (Malaysia)
  • Power $19/$30 M Card Top-up (Local data balance)
  • Main Balance

 

2. All other bundles not listed under the Eligible Prepaid Bundles list will not be eligible for use on any foreign networks.

3. Excess data usages beyond the Eligible Prepaid Bundles on Preferred Networks will be charged at prevailing data roaming rates and deducted from the available balances eligible for roaming usage accordingly.

4. All data roaming usages on all other foreign networks other than the Preferred Networks will not be deducted from the Eligible Prepaid Bundles and continue to be charged at prevailing data roaming rates. It is solely the customer’s responsibility to ensure that they are connected to the Preferred Networks at all times to prevent being charged at prevailing data roaming rates.

5. All non-data roaming usages (e.g. Calls/SMS) will continue to be charged at prevailing roaming rates.

6. The order of payment deduction will be determined by M1 and is applicable to customers with various balances and irrespective of the expiry dates for the balances.

7. For non-data roaming services on Preferred Networks and or all roaming services on all other networks, the deduction will be based on this order at prevailing roaming rates (where applicable):

For roaming call charges, the deduction will be based on this order (where applicable):

  1. $15 Roaming Pack call balance
  2. $28 Roaming Pack call balance
  3. Power $19 / $30 M Card Top-up (IDD/Global SMS)
  4. Super Top-up (IDD/Others balance)
  5. Main balance

 

For roaming SMS charges, the deduction will be based on this order (where applicable):

  1. Power $19 / $30 M Card Top-up (IDD/Global SMS)
  2. Super Top-up (IDD/Others balance)
  3. Main balance

 

8. Customers must enable data roaming on their mobile devices before using the data roaming service.

9. When roaming, Prepaid SIM can only be used in countries where the foreign network operators support such roaming service. M1 is unable to guarantee the functions, including roaming, quality, charges and technical infrastructure of the foreign network operators.

10. M1 will not, in any circumstances and for any reasons whatsoever, entertain any claim for a refund or any claims pertaining to or arising out of the use of this service.

11. M1 is not responsible for corruption or removal of any files or documents due to the use of M1’s Data Plan service.

12. M1 reserves the right to vary these terms and conditions without prior notice.

13. M1 General Terms and Conditions additionally apply and in the event of any inconsistencies between these terms and the General Terms and Conditions, the inconsistency shall be resolved in a manner favourable to M1.

1. Network Lock is a complimentary feature that is provisioned with the activation of Data Roaming services. The Network Lock feature will automatically be removed upon de-activation of the aforementioned services.

2. You may manually enable or disable Network Lock via Prepaid App, Prepaid Portal or via USSD #100#.

3. When Network Lock is enabled in any of the countries on the Network Lock List, Data Roaming will be enabled only on the preferred networks, as stated.

CountriesPreferred Networks

Australia

Telstra

Vodafone

Optus

Bangladesh

Robi Axiata

Cambodia

Smart Axiata

Hong Kong

SmarTone

Indonesia

Indosat

XL Axiata

Japan

SoftBank

KDDI

Macau

SmarTone

Malaysia

Celcom

New Zealand

Vodafone NZ

Two Degrees

Philippines

Globe

Saudi Arabia

Mobily

Sri Lanka

Dialog Axiata

South Korea

SK Telecom

KT Corporation

Taiwan

Chunghwa Telecom

Thailand

AIS

True

UK

Vodafone

USA

AT&T, T-Mobile

 

4. When Network Lock is enabled in countries not listed on the Network Lock List, Data Roaming will be enabled on any available roaming network.

5. When Network Lock is disabled, Data Roaming will be enabled on all available roaming networks (including the countries listed on the Network Lock List).

6. For the avoidance of doubt, the Network Lock feature is provided on an "as is" and "as available" basis and you accept that your access or use of Data Roaming services are at your own risk. To the fullest extent permissible under applicable laws, M1 has excluded, and continues to exclude all statutory or tortious liability (save for death or personal injury arising out of negligence) and disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. M1 has does not represent or warrant that the Data Roaming services will be provided uninterrupted or be available at all times or free from defects, errors or viruses or that any identified defect can be corrected. To the extent M1 provides you with assistance in connection with any of the above, such assistance shall in no event be deemed an acknowledgement and/or acceptance of any liability on M1's part. Any waivers offered to you by M1 in its discretion shall be out of goodwill.

7. M1 reserves the right to modify or revise these Network Lock Terms and Conditions (“Terms”) from time to time upon notice in such manner as M1 deems appropriate, which may include publication of such amended Terms on www.m1.com.sg. You are encouraged to check back periodically to ensure that you are aware of any such amendments. Your continued use of Data Roaming services will constitute your acceptance of these Terms as may be amended.

8. M1’s General Terms and Conditions available at www.m1.com.sg are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

All-In-1 IDD 033 Packs​

1. All-In-1 IDD 033 Packs are a value-added service applicable to only M1 Prepaid SIM Card customers who have an valid $24/$25/$26/$27/$49/$58/$60 All-In-1 SIM or Top Up at point of purchase.

Validity Period for Prepaid All-In-1 IDD 033 Packs​

28 days

Bangladesh

$8

800 mins

India

$8

1,200 mins

China

$8

1,200 mins

Indonesia

$8

400 mins

Philippines

$8

170 mins

Malaysia

$8

1,000 mins and 5GB

Myanmar

$8

50 mins

Cambodia

$8

110 mins

Hong Kong

$8

220 mins

South Korea

$8

500 mins

Sri Lanka

$8

45 mins

Thailand

$8

550 mins

Vietnam

$8

110 mins

 

2. All-In-1 IDD 033 Packs’ validity is based on a day cycle with the day of pack activation being day 1.

3. All-In-1 IDD 033 Packs’ minutes can only be used to make IDD 033 calls from Singapore to the applicable country based on the pack purchased, and are not transferable and cannot be used for any other call usage.

4. All-In-1 IDD 033 Packs’ data is available for use on foreign preferred network in Malaysia (Celcom), Indonesia (Indosat / XL Axiata), Taiwan (Chunghwa Telecom), Hong Kong and Macau (SmarTone). Excess data usages and data roaming usages on all other foreign networks will be charged at prevailing data roaming rates and deducted from the available balances eligible for roaming usage accordingly.

5. Multiple subscriptions are allowed and the remaining IDD minutes and data will be rolled over as long as another All-In-1 IDD 033 Pack subscription of the same country is made before the current pack expires.

7. All-In-1 IDD 033 Pack minutes cannot be combined with IDD 033 Pack minutes.

8. 4 weeks consists of 28 days.

9. Maximum validity period allowed is 28 days subject to M1 Prepaid SIM Card validity, whichever expires first.

10. Any remaining or unused IDD bundle minutes will be forfeited after the pack expires and/or subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

11. Any local data usage in excess of the All-In-1 Packs’ bundled data will: (a) if applicable, be deducted from other available balances eligible for local data usage accordingly; or (b) otherwise, be charged at 0.7¢/KB and such charges will be deducted from the available balances eligible for payment deductions accordingly. For customers with various balances, the order of data balance deductions and payment deductions (as applicable) will be determined by M1 and irrespective of the expiry dates for the balances.

12. M1 is not responsible for corruption or removal of any files or documents due to the use of the All-In-1 IDD 033 Pack service.

13. Applicable subscription fees for the All-In-1 IDD 033 Packs will be deducted upon successful subscription. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the All-In-1 IDD 033 Packs purchased.

14. Upon expiry or when balance is depleted, calls will be terminated. Subsequent calls will be charged at prevailing IDD 033 rates to the relevant countries and will be deducted from the customer’s available balances accordingly.

15. Any remaining or unused data bundle balance will be forfeited after the pack expires and/or subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

16. All-In-1 IDD 033 Packs are valid for use while in Singapore only. Prevailing roaming rates will apply accordingly.​

17. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes. Your continued use of the All-In-1 IDD 033 Pack service will constitute your acceptance of the amended terms and conditions.​

18. M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the All-In-1 IDD 033 Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.​

 

IDD 033 Packs

1. IDD 033 Packs are a value-added service applicable to only M1 Prepaid SIM Card customers.

Validity Period for Prepaid IDD 033 Packs​

10 days

28 days

Bangladesh

$5

$9

350 mins

750 mins

India

$5

$9

500 mins

1,100 mins

China

$5

$9

500 mins

1,100 mins

Indonesia

$5

$9

150 mins

350 mins

Philippines

$5

$9

75 mins

150 mins

Malaysia

$5

$9

500 mins

1,000 mins

Myanmar

$5

$9

25 mins

45 mins

Cambodia

$5

$9

45 mins

100 mins

Hong Kong

$5

$9

95 mins

200 mins

South Korea

$5

$9

200 mins

450 mins

Sri Lanka

$5

$9

20 mins

40 mins

Thailand

$5

$9

200 mins

500 mins

Vietnam

$5

$9

45 mins

100 mins

 

2. IDD 033 Packs’ validity is based on a day cycle with the day of pack activation being day 1.

3. IDD 033 Packs’ minutes can only be used to make IDD 033 calls from Singapore to the applicable country based on the pack purchased, and are not transferable and cannot be used for any other call usage.

4. Multiple subscriptions are allowed and the remaining IDD minutes will be rolled over as long as another subscription is made before the current pack expires.

5. Maximum validity period allowed is 28 days subject to M1 Prepaid SIM Card validity, whichever expires first.

6. Any remaining or unused IDD bundle minutes will be forfeited after the pack expires and/or subject to maximum M1 Prepaid SIM Card validity, whichever expires first.

7. Applicable subscription fees for the IDD 033 Packs will be deducted upon successful subscription. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the IDD 033 Packs purchased.

8. Upon expiry or when balance is depleted, calls will be terminated. Subsequent calls will be charged at prevailing IDD 033 rates to the relevant countries and will be deducted from the customer’s available balances accordingly.

9. IDD 033 Packs are valid for use while in Singapore only. Prevailing roaming rates will apply accordingly.

10. M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes. Your continued use of the IDD 033 Pack service will constitute your acceptance of the amended terms and conditions.

11. M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall also apply to your use of the IDD 033 Pack service, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.

• Afghanistan

• Albania

• Algeria

• Andorra

• Angola

• Antigua and Barbuda

• Argentina

• Armenia

• Aruba

• Australia

• Azerbaijan

• Bahamas

• Bahrain

• Bangladesh

• Barbados

• Belarus

• Belgium

• Belize

• Benin

• Bermuda

• Bhutan

• Bolivia

• Bosnia and Herzegovina

• Botswana

• Brazil

• Brunei

• Bulgaria

• Burkina Faso

• Burundi

• Cambodia

• Cameroon

• Canada

• Cayman Island

• Central African Republic

• Chad

• Chile

• China

• Colombia

• Comoros

• Congo

• Cook Island

• Costa Rica

• Cote d'Ivoire (Ivory Coast)

• Croatia

• Cuba

• Cyprus

• Czech Republic

• Denmark

• Diego Garcia

• Djibouti

• Dominica

• Dominican Republic

• DR Congo

• Ecuador

• Egypt

• El Salvador

• Equatorial Guinea

• Eritrea

• Estonia

• Ethiopia

• Faeroe Islands

• Fiji

• Finland

• France

• French Guiana

• Gabon

• Gambia

• Georgia

• Germany

• Ghana

• Gibraltar

• Greece

• Greenland

• Grenada

• Guadeloupe

• Guam

• Guatemala

• Guinea

• Guinea-Bissau

• Guyana

• Haiti

• Honduras

• Hong Kong

• Hungary

• Iceland

• India

• Indonesia

• Iran

• Iraq

• Ireland

• Israel

• Italy

• Jamaica

• Japan

• Jordan

• Kazakhstan

• Kenya

• Kiribati

• Kuwait

• Kyrgyzstan

• Laos

• Latvia

• Lebanon

• Lesotho

• Liberia

• Libya

• Liechtenstein

• Lithuania

• Luxembourg

• Macao

• Macedonia

• Madagascar

• Malawi

• Malaysia

• Maldives

• Mali

• Malta

• Mariana Island (Saipan, Tinian, Rota)

• Marshall Island

• Martinique

• Mauritania

• Mauritius

• Mayotte

• Mexico

• Micronesia (Yap, Truk, Kosrae, Ponape)

• Moldova

• Monaco

• Mongolia

• Montenegro

• Morocco

• Mozambique

• Myanmar

• Namibia

• Nauru

• Nepal

• Netherlands

• Netherlands Antilles

• New Caledonia

• New Zealand

• Nicaragua

• Niger

• Nigeria

• Niue Island

• Norfolk Island

• North Korea

• Northern mariana islands

• Norway

• Oman

• Pakistan

• Palestine

• Panama

• Papua New Guinea

• Paraguay

• Peru

• Philippines

• Poland

• Portugal

• Puerto rico

• Qatar

• Réunion

• Romania

• Russia

• Rwanda

• Saint Helena

• Saint Vincent and the Grenadines

• Samoa

• San Marino

• Sao Tome & Principe

• Saudi Arabia

• Senegal

• Serbia

• Seychelles

• Sierra Leone

• Slovakia

• Slovenia

• Solomon Islands

• Somalia

• South Africa

• South Korea

• South Sudan

• Spain

• Sri Lanka

• ST KITTS & NEVIS

• ST LUCIA

• St Pierre & Miquelon

• Sudan

• Suriname

• Swaziland

• Sweden

• Switzerland

• Syria

• Tahiti (French Polynesia)

• Taiwan

• Tajikistan

• Tanzania

• Thailand

• Thuraya

• Timor Leste (East Timor)

• Togo

• Tokelau Island

• Tonga

• Trinidad & Tobago

• Tunisia

• Turkey

• Turkmenistan

• Turks & Caicos Island

• Tuvalu

• Uganda

• Ukraine

• United Arab Emirates

• United Kingdom

• United States

• Uruguay

• Uzbekistan

• Vanuatu

• Venezuela

• Vietnam

• Virgin islands

• Wallis & Futuna

• Western Sahara

• Yemen

• Zambia

• Zimbabwe

M Send Singapore Service Specific Terms and Conditions

  1. The M Send Singapore service (“Service”) is available to all M1 prepaid mobile customers with an active Prepaid SIM account (“Customers”).
  2. The Service allows Customers to transfer pre-determined denominations of prepaid credits (“Prepaid Credits”) to a receiving Prepaid SIM account(s) (“Recipient(s)”) Bonus Balance in Singapore.
  3. Upon Service initiation, the available Prepaid Credit denominations will be displayed in Singapore Dollars (SGD) via USSD and the Customer must select the desired pre-determined denomination to be transferred to the Recipient Bonus Balance. A Transaction Fee of SGD$0.05 shall be charged to Customer for each successful transfer.
  4. Upon the Customer’s confirmation of transfer of Prepaid Credits, the selected Prepaid Credit denomination and the Transaction Fee will be deducted from the Customer’s Main Balance and the transfer value as specified by the Customer will be made to the Recipient(s) Bonus Balance. The deduction and transfer of credit will only take place if the Customer has sufficient credit in Customer’s Main Balance.
  5. Prepaid Credits transferred to the Recipient Bonus Balance via the Service shall have the following validities periods:

 

Transferred Denomination

Prepaid Credit Validity

$2.00

30 Days

$5.00

$10.00

 

6. Each Prepaid SIM account may send up a total transacted sent value of $100 per month. Each Prepaid SIM account may receive up to a total transacted received value of $100 per month. M1 reserves the right to reject a Customer’s use of the Service if any of the above limits have been or will be exceeded, as the case may be.

7. M1 will not entertain any requests for transaction reversal or refunds once the Prepaid Credits transfer transaction has been completed.

8. M1 may revise and amend the available Prepaid Credit denominations from time to time. M1 will, where it is reasonably practicable to do so, give Customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website, Customers’ bills or such forms as M1 deems appropriate) of such changes.

9. Use of the Service is subject to Customers’ compliance with these Terms and Conditions, M1 General Terms and Conditions, and M1’s Prepaid Mobile Service terms and conditions which are published on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.


M Send International Service Specific Terms and Conditions

  1. The M Send International service (“Service”) is available to all M1 prepaid mobile customers with an active prepaid account (“Customers”).
  2. The Service allows Customers to purchase pre-determined denominations of prepaid credits (“Prepaid Credits”) to supported prepaid mobile number account(s) (“Recipient(s)”) in the following countries:
  3.  
    • Bangladesh
    • China
    • India
    • Indonesia
    • Malaysia
    • Myanmar
    • Philippines
    • Sri Lanka
    • Thailand
    • Vietnam
  4. All Prepaid Credits transferred to the Recipient via the Service may only be used by the Recipient for mobile-related services such as voice calls, international calls, SMS and data usage.
  5. Upon the initiation of a transfer of Prepaid Credits by a Customer, the available Prepaid Credit denominations will be displayed in USSD menu in the relevant overseas currency (e.g. BDT for Bangladesh) with the corresponding amount in Singapore Dollars (SGD). The amount in Singapore Dollars (SGD) will be deducted from the Customer’s Prepaid SIM Main Balance. The top up amount received by the Recipient may be subject to deductions applicable in the countries in which the Recipient is based.
  6. Upon the Customer’s confirmation of transfer transfer of Prepaid Credits, the chosen Prepaid Credit denomination as displayed in SGD shall be deducted from the Customer’s Prepaid SIM Main Balance and the top-up will be made to the Recipient’s supported prepaid mobile number account(s) as specified by the Customer. The deduction and transfer of credit will only take place if the Customer has sufficient balance in his Prepaid SIM Main Balance.
  7. Each Prepaid SIM account is subject to the following limits:
    • Maximum of 5 transactions or total transacted value of $30 per day
    • Maximum of 15 transaction or total transacted value of $150 per 7 days
    • Maximum of 30 transactions or total transacted value of $300 per 30 days

 

8. M1 reserves the right to reject any Customer’s use of the Service if any of the above limits are or will be exceeded.

9. M1 shall not entertain any claims by the Customer for any refunds once the international prepaid airtime transfer transaction has been effected and the Prepaid Credit top-up value has been debited to the Recipient’s prepaid mobile account(s) overseas.

10. M1 may revise and amend the pricing of the Prepaid Credits at any time from time to time. M1 will, where it is reasonably practicable to do so, give Customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website, Customers’ bills or such forms as M1 deems appropriate) of such changes.

11. Use of the Service is subject to Customers’ compliance with these Terms and Conditions, M1 General Terms and Conditions, and M1’s Prepaid Mobile Service terms and conditions which are published on www.m1.com.sg. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.


Validity Extension

  1. Main Balance Validity Extension VAS (“Validity Extension”) can be purchased via M1 Prepaid App, M1 Prepaid Portal or via USSD #100#.
  2. Validity Extension purchased will only extend the Main Balance. The expiry of all other balances will not be extended.
  3. Main Balance validity after purchasing extension must be equal or less than 180 days.
  4. Fee for the purchase of Validity Extension will be deducted from the Main Balance accordingly to the extension purchased.
  5. Validity Extension is only applicable to active Prepaid SIM customers.
  6. M1 will not, in any circumstances, entertain any claim for a refund pertaining to the Validity Extension purchased.
  7. M1 reserves the right to amend or vary any promotional prices and Terms & Conditions at its discretions.

 

Free Incoming Calls VAS

1. Free Incoming Calls VAS is chargeable at 60¢/day, which will be deducted daily from the customer’s Main Balance. Customers must ensure that they have (i) a minimum card balance of 60¢; and (ii) sufficient card balance for daily deduction of at least 60¢/day; in order to enjoy Free Incoming Calls.

2. The Free Incoming Calls are only applicable to calls received in Singapore.

Free IDD 021 calls to 17 Destinations

  • Free IDD 021 calls to 17 destinations include: Australia, Brunei, Canada, China, Hong Kong, Laos, Macau, Malaysia, New Zealand, Puerto Rico, Russia, South Korea, Taiwan, Thailand, United Kingdom, USA and Vietnam.
  • Free IDD 021 is applicable for voice calls made to (i) any residential line in Australia and New Zealand; and (ii) United Kingdom residential lines with prefixes 44-1 and 44-2 only.
  • Calls are charged in per minute blocks.
  • Local airtime charges apply for all countries.
  • This promotion is valid till 31 December 2024.

Free IDD 033 calls to 16 Destinations

  • Free IDD 033 calls to 16 destinations include: Australia, Brunei, Canada, Hong Kong, Laos, Macau, Malaysia, New Zealand, Puerto Rico, Russia, South Korea, Taiwan, Thailand, United Kingdom, USA and Vietnam.
  • Free IDD 033 is applicable for voice calls made to (i) any residential line in Australia and New Zealand; and (ii) United Kingdom residential lines with prefixes 44-1 and 44-2 only.
  • Calls are charged in per minute blocks.
  • Local airtime charges apply for all countries.
  • This promotion is valid till 31 December 2024.


$25 SIM for $12 Promotion

  • $25 SIM for $12 Promotion is valid from 31 October 2020 for a limited time period.
  • $25 SIM for $12 Promotion is available at M1 Shops and M1 Authorised Retailers.
  • M1 reserves the right to amend or withdraw the Promotion at any time. The Promotion is not transferable, cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion.
  • M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes.
  • M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall apply, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.


$27 SIM for $20 Promotion

  • $27 SIM for $20 Promotion is valid from 17 May 22 for a limited time period.
  • $27 SIM for $20 Promotion is available at M1 Shops and M1 Authorised Retailers.
  • M1 reserves the right to amend or withdraw the Promotion at any time. The Promotion is not transferable, cannot be exchanged for cash or other items and is not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the Promotion shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in the Promotion at any time, at its sole discretion.
  • M1 reserves the right to amend these terms and conditions and/or suspend or discontinue the services (in whole or in part) at any time, without liability to you. M1 will, where it is reasonably practicable to do so, give customers reasonable advance notice (which may be through written notice, electronic mail, M1’s website or such forms as M1 deems appropriate) of such changes. You are encouraged to check back periodically to ensure that you are aware of any such changes.
  • M1’s General Terms and Conditions, M1’s Prepaid Mobile Services terms and conditions and all other applicable specific terms and conditions applicable to the service as published at www.m1.com.sg are deemed incorporated herein and shall apply, as applicable. In the event of any conflict or inconsistency between any applicable terms and conditions, such conflict and inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws.