terms and conditions

24-month service commitment contract applies on the following M1 Fibre Broadband plans.

Under these promotions, all 24-Month Fibre Broadband plans come with a Bespoke SurfValue (SIM only) plan, which allows eligible customers to enjoy up to 0.5GB* of free local data per month. A SIM card for the Bespoke Surfvalue (SIM only) plan will be issued to eligible new customers. (*Excess usage above the free 0.5GB local data per month shall be chargeable. For more information on the applicable usage rates, please refer to the Bespoke SIMO usage rates here.)

Other terms and conditions apply. Please refer to the ‘General’ section of these promotional terms for more information.

Fibre Broadband 1Gbps @ $35.90/mth(U.P. $40.65/mth) - For New Sign Up only

ThisFibre Broadband 1Gbps Promotion is only open to eligible new customers without a current service contract who sign-up on M1 Fibre Broadband 1Gbps plan during the Promotional Period. The promotional subscription rate of $35.90/mth for the M1 Fibre Broadband 1Gbps service under this promotion is valid for 24 months commencing from the service activation date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service will apply. Eligible customers may choose to receive one (1) free wifi 6 router from the Basic Router category; valid only at point of sign-up. For more information on the eligible router choice, please refer to the “Routers” section below. Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up.

Fibre Broadband 1Gbps @ $40.65/mth

This Fibre Broadband 1Gbps Promotion is only open to eligible re-contracting customers without a current service contract who re-contract on M1 Fibre Broadband 1Gbps plan during the Promotional Period. The promotional subscription rate of $40.65/mth for the M1 Fibre Broadband 1Gbps service under this promotion is valid for 24 months commencing from the re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 1Gbps service will apply. Eligible customers may choose to receive one (1) free wifi6 router from the Basic Router category; valid only at point of re-contract. For more information on the eligible router choice, please refer to the “Routers” section below

Fibre Broadband 2.5Gbps @ $39.90/mth

This Fibre Broadband 2.5Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 2.5Gbps plan during the Promotional Period. The promotional subscription rate of $39.90/mth for the M1 Fibre Broadband 2.5Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 2.5Gbps service will apply. Eligible customers will receive one unit of TP-Link Archer BE230 router; valid only at point of sign-up/re-contract. For more information on the eligible router choice, please refer to the “Routers” section below. Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up. Promotion is subject to availability of stock and valid for a limited time period only.

Fibre Broadband 3Gbps @ $40.90/mth

This Fibre Broadband 3Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 3Gbps plan during the Promotional Period. The promotional subscription rate of $40.90/mth for the M1 Fibre Broadband 3Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 3Gbps service will apply. Eligible customers may choose to receive one (1) free wifi 7 router from the Basic Router category; valid only at point of sign-up/re-contract. For more information on the eligible router choice, please refer to the “Routers” section below. Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up.

Fibre Broadband 6Gbps @ $47.90/mth

This Fibre Broadband 6Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 6Gbps plan during the Promotional Period. The promotional subscription rate of $47.90/mth for the M1 Fibre Broadband 6Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 6Gbps service will apply. Eligible customers may choose to receive one (1) free wifi 7 router from the Performance Router category; valid only at point of sign-up/re-contract. For more information on the eligible router choice, please refer to the “Routers” section below. Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up.

Fibre Broadband 10Gbps @ $63.90/mth

This Fibre Broadband 10Gbps Promotion is only open to eligible new or re-contracting customers without a current service contract who sign-up or re-contract on M1 Fibre Broadband 10Gbps plan during the Promotional Period. The promotional subscription rate of $63.90/mth for the M1 Fibre Broadband 10Gbps service under this promotion is valid for 24 months commencing from the service activation or re-contract date; thereafter, applicable non-discounted rate for the M1 Fibre Broadband 10Gbps service will apply. Eligible customers may choose to receive one (1) free wifi 7 router from the Performance Router or Wifi Mesh category; valid only at point of sign-up/re-contract. For more information on the eligible router choice, please refer to the “Routers” section below. Each eligible new sign-up may enjoy a one-time waiver of the registration charge and the ONT activation charge (applicable for all available time slots); valid only at point of sign-up.

M1 Upgrade Fibre Broadband plans are open to eligible M1 Fibre Broadband customers. To perform a change in plan, each eligible customer must select an eligible Upgrade plan via M1+ app. If the customer opts to upgrade/change the customer’s existing Fibre plan under the Upgrade Plan feature, the new subscription rate of the selected plan will commence on the day following the date of the successful change request submission. Upon any change in plan, all existing discounts (if any) will be permanently removed. For the avoidance of doubt, other than for discounts (if any) which will be permanently removed, upon a change in plan, all applicable terms and conditions under the customer’s original bill plan (including the minimum commitment period) and all other existing terms and conditions applicable to the customer shall remain in full force and effect and continue to apply. Eligible customer can make changes to their plan once every 3 months, provided that upon a change in plan, the customer may only make the next change in plan after a period of 3 months from the date of the customer’s last change in plan request. All change in plan requests are non-cancellable once confirmed. Customer can only perform a change in plan to an upgrade plan tier higher than their original plan tier. For clarity, under the change in plan feature, subject to the 3-monthly eligibility period, customers may opt to change back to their original plan tier, but customer should note that in such event, the non-discounted monthly subscription rates for such plan tier will apply (without any promotional discounts (if any) earlier enjoyed).

For any plan change request, no new devices will be provided with M1 Upgrade Fibre Broadband plans.

For routers purchased under monthly top-up subscriptions, a 24-month device commitment contract applies.

All devices are subject to availability of stock, and are not exchangeable for cash, credit or other items.

 Wifi StandardRRPDiscounted Monthly Subscription (for 24 months)PWP Pricing
Basic Routers     
ASUS RT-AX3000PWifi 6$131.41$5.09$122
TP-Link Archer AX72Wifi 6$131.41$5.09$122
TP-Link Archer BE230Wifi 7$131.41$5.09$122
     
Performance Routers     
ASUS ROG Rapture GT-AX6000Wifi 6$386.09$16.30$383
TP-Link Archer AX11000Wifi 6$457.40$13.24$343
TP-Link Archer BE805Wifi 7$799$15/mth for new or recontract on 3Gbps plan$360
     
WiFi Mesh     
TP-Link Deco XE75 ProWifi 6E$816.41$16.00$399
TP-Link Deco X50Wifi 6$335.15$10.19$322
ASUS ZenWiFi XD6Wifi 6$335.15$11.21$333
ASUS ZenWiFi XD6SWifi 6$335.15$11.21$333
Linksys Atlas Pro 6Wifi 6$508.32$16.30$393
ASUS ZenWiFi BT10 (pack of 2)Wifi 7$1299$21/mth for new or recontract on 3Gbps plan
$12/mth for new or recontract on 6Gbps plan		$504
     
Gaming Routers     
ASUS TUF Gaming AX5400Wifi 6$386.09$11.21$292

All promotion stated here is valid till [31 December 2024] (“Promotional Period”), unless otherwise stated.

A one-time registration charge of $61.04 will apply to new sign-ups for Fibre services. ONT Activation Charge of $91.68 is only waived in full for weekdays – Monday to Friday (9am-6pm); for weekdays – Monday to Friday (after 6pm), weekends and public holidays, the ONT Activation Charge waiver is capped at $91.68 and balance of $31.73 shall be chargeable. Other charges will apply for additional requirements. Symmetric upload/Download Speeds for Fibre Broadband: Only applicable for new sign-ups, or existing customers with an Optical Network Terminal (ONT) provided by M1. M1 High Speed Fibre Broadband Plans are available for your access and use at your residential premises (“Service Address”) only. The Service Address must be NGNBN Fibre-connected. In addition, the Service Address must have been certified Fibre-ready for the Services according to confirmation by the relevant Third Party Provider (NetLink Trust). Existing customers with a Nucleus Connect ONT may be required to switch to an ONT provided by M1 to enjoy the above promotion(s). Installation fees and other miscellaneous fees may apply. M1 Home Fixed Voice Service requires the use of a type approved ONT provided by M1.

For the avoidance of doubt, please note that all promotion is not eligible for stacking with any other discounts, vouchers or promotions. If for any reason the promotional items/premiums mentioned below is taken together with or stacked with any other discount or promotion, M1 reserves the right to at any time remove the customer’s eligibility for the free item or to remove such other stacked promotional benefits, items and/or discounts, at M1’s sole discretion.

All product images are for illustration purposes only. All promotions and items are subject to availability of stock and valid for a limited time period only, as determined by M1 in its sole discretion. M1 reserves the right to substitute any of the promotional items, benefits and/or products with a product/item of similar value at its sole discretion at any time, without prior notice. M1 also reserves the right to amend or withdraw any of the promotions above at any time.

Promotions are not transferable, cannot be exchanged for cash or other items and are not valid with any other discounts, vouchers or promotions, unless otherwise stated. Any unutilised amount for the offers/promotions will not be refunded and cannot be used to offset other items, promotions or subscriptions. Eligibility for the above promotions shall be determined by M1 in its sole discretion and M1 reserves the right to not allow or to disqualify participation by any person in any of the promotions at any time, at its sole discretion.

All prices stated above are inclusive of 9% GST, unless otherwise stated, and are subjected to change in accordance with the prevailing GST rate. All goods and services are subject to applicable M1 General and Specific Terms and Conditions available at www.m1.com.sg. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to M1, to the fullest extent permissible under applicable laws. M1 reserves the right to amend or vary these terms and conditions at any time. M1 will, where it is practicable to do so, give you advance notice (which may be through written notice, email, letters, M1 website, bills or such other forms as M1 deems appropriate) of such changes.