Data
Roaming Cap
FAQs

Frequently Asked Questions

 

1. What is the Data Roaming Cap service?
It is a free service provided by M1 that allows customers to limit their Data Roaming usage to under $100. Data Roaming services will be cut off upon reaching the cap/usage limit. Pre-termination SMS alerts will be sent at $80, followed by the termination SMS alert when Data Roaming services is cut off at the cap limit. However, customers may not receive such SMS alerts through certain devices (e.g. laptops, tablets) and under certain circumstances (e.g. foreign network conditions). This service helps customers avoid ‘bill shocks’.

2. What are the charges for the Data Roaming Cap?
There is no subscription or registration fee. The service is completely free. However, SMS activation from overseas will incur SMS roaming charges.

3. Who is eligible for the subscription to the Data Roaming Cap?
Only M1 Postpaid customers will be eligible for the Data Roaming Cap.

4. How long will the Data Roaming Cap be in place for?
The Data Roaming Cap will be in place as long as you do not explicitly request for it to be removed, regardless of Roaming status.

5. When will the Data Roaming Cap be removed?
The service will only be removed when you remove/opt out of the service, which may be done either via SMS, Customer Service Centres, Call Centre or Manage My Account.

6. How long will it take for the Data Roaming Cap to take effect?
The system works in real time, so once you have received the confirmation SMS of the activation of the Data Roaming Cap, the service would be in place and working already.

7. Will Data Roaming charges stop exactly at $100?
If you opt in for the service, Data Roaming charges will not be charged beyond $100 in a billing cycle from the time of opt-in. However, the total Data Roaming charges in a bill cycle depend on various factors. Please refer to terms and conditions above.

8. Does it mean that my Data Roaming bill will always be $100 or less?
The total charges of Data Roaming depends on various factors, including but not limited to:

  • The number of times you opt in for the service in one bill cycle
  • Data roaming charges incurred before opting in for DRC
  • Data roaming charges incurred after opting out of DRC
  • Subscription fees for other promotions/bundles/discounts for Data Roaming are different from data roaming charges and the Data Roaming Cap.

9. Will I still have my Data Roaming cut off if I opted in for the Data Roaming Cap but am on the $15 Unlimited Data Roaming promotion networks?
You will still be able to enjoy the $15 Unlimited Data Roaming. Data roaming charges will still be capped at $15 a day.

Your data roaming will be cut off when you:

Have used the $15 Unlimited Data Roaming for a few days, where the cumulative charges of $15/day has reached the usage limit in the Data Roaming Cap;
Have used data roaming services on both Partner and Non-Partner Networks, where the cumulative charges of both $15/day and the non-discounted data roaming rate has reached the usage limit in the Data Roaming Cap.

10. What happens if I subscribed to a Data Roaming Bundle and I opt in for the Data Roaming Cap?
Once you have opted in, data roaming will be cut off upon reaching the usage limit of Data Roaming Cap.
Computation of the Data Roaming Cap’s usage limit is based on the prevailing rates of Data Roaming. Customers will be billed as per the Data Roaming Bundle subscription plus ‘Pay Per Use’ charges (in excess of Data Roaming Bundle, if applicable).

10. If I subscribed to the 100 MB Data Roaming Bundle, when will the Data Roaming Cap kick in?
The Data Roaming Cap will start when you opt in. Data roaming will be cut off upon reaching the cap, and charged at prevailing data roaming rates.

11. Why did my data roaming get cut off before I have fully utilised my Data Roaming Bundle when I opted in for the Data Roaming Cap?Data roaming will be cut off at cap limit, regardless of whether Data Roaming Bundles have been utilised.

12. I am experiencing problems when opting in for the Data Roaming Cap via SMS again, within the same day. What should I do in order to opt in for the service again?
You can only send the same request via SMS once per day. Please use other self-service channels if you wish to opt-in for the Data Roaming Cap again, or wait for the next day to opt in via SMS.

13. Can I increase the Data Roaming Cap limit to another amount of my choice?
No. The Data Roaming Cap is provided at the same cap limit when you opt in for it.

14. Why did I not receive any termination messages when my data usage was cut off?
Depending on the foreign network conditions, you may not have had sufficient network access at the point where your data roaming usage was terminated.

15. Will there be termination charges if I were to opt out of the Data Roaming Cap?
No, there will be no termination charges.