Data
Roaming Cap
FAQs

Frequently Asked Questions

 

1. What is the Data Roaming Cap service?
It is a free service provided by M1 that allows customers to limit their Data Roaming usage to under $100. Data Roaming services will be cut off upon reaching the cap/usage limit. Pre-termination SMS alerts will be sent at $80, followed by the termination SMS alert when Data Roaming services is cut off at the cap limit. However, customers may not receive such SMS alerts through certain devices (e.g. laptops, tablets) and under certain circumstances (e.g. foreign network conditions). This service helps customers avoid ‘bill shocks’.

2. What are the charges for the Data Roaming Cap?
There is no subscription or registration fee. The service is completely free. However, SMS activation from overseas will incur SMS roaming charges.

3. Who is eligible for the subscription to the Data Roaming Cap?
Only M1 Postpaid customers will be eligible for the Data Roaming Cap.

4. Can I deactivate Data Roaming Cap?
The Data Roaming Cap is a free service offered to all customers, no deactivation can be made.

5. Will Data Roaming charges stop exactly at $100?
Data Roaming charges will not be charged beyond $100 in a billing cycle. However, the total Data Roaming charges in a bill cycle depend on various factors. Please refer to terms and conditions above.

6. Does it mean that my Data Roaming bill will always be $100 or less?
The total charges of Data Roaming depends on various factors, including but not limited to:

  • The number of times you opt in for the service in one bill cycle
  • Data roaming charges incurred before opting in for DRC
  • Data roaming charges incurred after opting out of DRC
  • Subscription fees for other promotions/bundles/discounts for Data Roaming are different from data roaming charges and the Data Roaming Cap.


7. What happens if I subscribed to a Data Roaming Bundle with Data Roaming Cap?
Data roaming will be cut off upon reaching the usage limit of Data Roaming Cap.

Computation of the Data Roaming Cap’s usage limit is based on the prevailing rates of Data Roaming. Customers will be billed as per the Data Roaming Bundle subscription plus “Pay-as-you-go” charges (in excess of Data Roaming Bundle, if applicable).

8. If I subscribed to the 100 MB Data Roaming Bundle, when will the Data Roaming Cap kick in?
Data roaming will be cut off upon reaching the cap, and charged at prevailing data roaming rates.

9. Why did my data roaming get cut off before I have fully utilised my Data Roaming Bundle with Data Roaming Cap?
Data roaming will be cut off at cap limit, regardless of whether Data Roaming Bundles have been utilised.

10. Can I increase the Data Roaming Cap limit to another amount of my choice?
No. The Data Roaming Cap is provided at the same cap limit.

11. Why did I not receive any termination messages when my data usage was cut off?
Depending on the foreign network conditions, you may not have had sufficient network access at the point where your data roaming usage was terminated.