Frequently Asked Questions

OVERSEAS INCOMING CALL AND SMS BARRING

 

  1. What is Overseas Incoming Call Barring?
    Overseas Incoming Call Barring is a service provided by M1 that allows you to generally block incoming calls from international phone numbers regardless of whether you are in your home country or abroad.​
  2. How does Overseas Incoming Call Barring work?
    When you activate this service, incoming calls from foreign numbers will be blocked. However, if the caller is in Singapore and is on M1’s service using 3G, the call will go through.
    Note: Example of calls with local numbers routing from international gateways are numbers spoofed to mimic Singapore numbers which originate from overseas instead of Singapore networks
  3. How does Overseas Incoming SMS Barring work?
    Incoming SMS from foreign numbers will be blocked once you’ve activated the feature.​
  4. Why would I want to use Overseas Incoming Call and SMS Barring?
    With these features, you can now block off and avoid unsolicited overseas international incoming calls and SMS from foreign numbers when you're in Singapore or when you are travelling abroad. It's also useful for reducing potential scams or spam calls/text messages.​
  5. How do I activate Overseas Incoming Call and SMS Barring?
    Activate these features via the My M1+ app or during new postpaid mobile line application or re-contracting at M1 Shop.​
  6. While Overseas Incoming Call Barring is active, can I still make international calls? Similarly, with Overseas Incoming SMS Barring active, can I send SMS to overseas numbers?
    Yes, you can when these services are active. It only blocks incoming calls and SMS from international numbers.
    When these features are active, you can still make calls and send SMS as it only blocks incoming calls and SMS from international numbers. ​
  7. Are there costs associated with using Overseas Incoming Call and SMS Barring feature?
    This service is FREE of charge till further notice.​
  8. Can I activate Overseas Incoming Call and SMS Barring temporarily for a trip and then deactivate it when I return home?
    Yes, you can activate and deactivate theses services as needed. It's a flexible feature for travellers who want to manage overseas incoming calls and SMS during their trips.