Service Plan Subscription Details

• Maxx Base Plan has no minimum commitment period and is auto renewed on a monthly basis, unless instructed otherwise by the customer. It consists of the following services
- Subscription Price: $5/month
- Promotional Discount: ^100% ($5)
- Local Data: 200MB
- Local Call: 10 mins Outgoing Calls & Free Incoming Calls
- Local SMS: 50 Outgoing SMS
- Free Caller Number Display until further notice
- Term: 1 Month
^Promotional Discount

• $18 Maxx (30 days) add on via online purchase (from 24 Jun 24) has no minimum commitment period and will come with the Maxx Base Plan as specified above.

- Subscription Price: $18
- Local Data: 400GB
- Local Call: Unlimited*
- Local SMS: 50 Outgoing SMS
- Roaming data: 4GB (Malaysia, Indonesia, Bangladesh, Thailand)
- Validity: Auto-renewed every 30 days

*Refer to Fair Use Policy for more information

• $14 Maxx (30 days) add on via online purchase (from 24 Jun 24) has no minimum commitment period and will come with the M1 Maxx Base Plan as specified above.

- Subscription Price: $14
- Local Data: 300GB
- Local Call: 500 Mins
- Local SMS: 50 Outgoing SMS
- Roaming data: 2GB (Malaysia, Indonesia, Bangladesh, Thailand)
- Validity: Auto-renewed every 30 days

• $9.90 / $7.90* Maxx (30 days) add on via online purchase (17 Aug - 30 Sep 24) has no minimum commitment period and will come with the M1 Maxx Base Plan as specified above.

- Subscription Price: $9.90 / $7.90*
- Local Data: 199GB
- Local Call: 500 Mins
- Local SMS: 99 Outgoing SMS
- Roaming data: 9GB APAC (Malaysia, Indonesia, Bangladesh, Thailand) and 1GB International (refer to maxx.sg for full list)
- Validity: Auto-renewed every 30 days.

*$7.90 Plan is valid for the first 10,000 customers who port in successfully within 7 days from activation. You will be charged $9.90 for the 1st cycle, $5.90 for the 2nd cycle, $7.90 for 3rd to 12th cycle and $9.90 for the 13th cycle onwards. “Cycle” refers to 30 days. You can still enjoy this plan at $9.90 even without Port-In.

• $9.90 Maxx (30 days)* add on via online purchase (1 – 16 Oct 24) has no minimum commitment period and will come with the M1 Maxx Base Plan as specified above.

- Subscription Price: $9.90
- Local Data: 199GB
- Local Call: 500 Mins
- Local SMS: 99 Outgoing SMS
- Roaming data: 9GB APAC (Malaysia, Indonesia, Bangladesh, Thailand) and 1GB International (refer to maxx.sg for full list)
- Validity: Auto-renewed every 30 days

*$9.90 Plan is valid for the first 500 sign ups daily.

M1 Maxx service is on 4G Network. For more info, visit https://www.m1.com.sg/support/typical-speeds.
 
Maxx Base Plan Promotional Discount

1. Base Plan @ $0 Promotion Discount will be valid till further notice. Refer to the M1 website for the latest update.

2. If the customer registers the Maxx SIM card and does not purchase any Maxx Plan Add-On by the following day, M1 may in its discretion terminate all services and customer’s SIM card.

3. If the customer has not purchased any paid Maxx Plan or Add-On during the past 60 consecutive days before the 1st day of each month, the (i) promotional discount will be revoked, (ii) customer will be charged for the base plan for the month; and (iii) Key Services will be suspended. For the purpose of Maxx SIM plan, “Key Services” refer to data, outgoing calls and/or outgoing SMS services provided to you.

4. All services and customer’s Maxx SIM will be terminated if customer fails to make payment within 28 days of notification, with the period starting on and including the day on which customer first receives notification on customer’s obligation to make payment for base plan. The customer will have to make payment for the base plan via the M1 Maxx App or M1 Authorized Maxx Retailers.

5. The customer’s Maxx SIM will be reactivated upon making payment for the base plan. Upon re-activation, if the customer still has not purchased any paid Maxx Plan or Add-Ons during the past 60 consecutive days before the 1st of the subsequent month, the customer will be charged for the base plan for that month.

6. Customer will receive SMS notification for each of the event: (i) revocation of promotional discount, charging of base plan and suspension of Key Services, and (ii) termination of all services and customer’s Maxx SIM before the date of termination.

Purchasing Maxx SIM Base Plan and Add-on via online transaction

7. If customer does not activate the Maxx SIM card within seven (7) days from the date of delivery, M1 may in its discretion terminate the SIM card. No refund will be given.

8. Customer will be assigned a date of delivery. Generally, if customer’s order is submitted before 12pm, customer’s SIM card would be delivered the next working day between 9am to 9pm. For orders submitted after 12pm, customer’s SIM card would be delivered two workings day from the date customer submitted his/her order, between 9am to 9pm. There is no delivery on Sunday and Public holiday. If customer is assigned an alternative date, the third party courier service company delivering customer’s SIM Card will notify the customer accordingly. Communications with customer regarding delivery will by default be via the Singapore-registered mobile number or email address provided by customer when customer signed up for the Maxx SIM Only Plan.

9. For failed delivery, redelivery may be subject to charges.

10. All payment for charges due from any online transaction (including for recurring payment) for Maxx add-on can only be made via credit or debit card.


Payment

11. eBill will be delivered via M1 Maxx App.

12. Subject to clause 10, customer can make payment for charges via cash or credit/debit card.

13. Where customer has purchased a recurring plan and/or add-on and payment for customer’s recurring purchase failed, the recurring plan and/or add-on will be terminated. M1 may at its discretion allow customer to still be able to use the Base Plan (subject to other clauses in this terms and conditions). The recurring charges for the plan and/or add-on at the prevailing rates shall apply until the customer terminates his/her subscription to the plan and/or add-on.

14. All prices stated are inclusive of 9% GST and will be adjusted accordingly to the prevailing GST.

15. All payments are non-refundable.


Pay Per Use

16. Pay per use services namely data, local calls, SMS, IDD and Roaming are not supported.


Terms & Conditions

17. All services are subject to M1 registration guidelines, General Terms and Conditions and other applicable specific terms and conditions. M1 may make changes or revise these terms and conditions from time to time. Please refer to our website https://www.m1.com.sg/terms-and-conditions/maxx for our full terms and our Data Protection Policy on https://www.m1.com.sg/data-protection.