Frequently Asked Questions

1. Can I subscribe to Data Passport on any M1 mobile plans?
You can subscribe to Data Passport on our current range of mobile data bundled plans:

Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, Bespoke Family, Bespoke SurfValue
Data Passport usage from your plan and add-on bundle (if any) in excess of 15GB will be charged at $12.22/GB.

2. Do I need to activate any roaming services to use Data Passport?
Yes, you must activate (1) Roaming Subscription or Pay-Per-Use Roaming and (2) Data Roaming service.

If these services are not activated on your mobile plan, Pay-Per-Use Roaming and Data Roaming services will be automatically activated when you subscribe to Data Passport.

3. What is recurring Data Passport?
Data Passport (recurring) will be valid on a monthly recurring basis until deactivated.

4. How do I subscribe/unsubscribe to Data Passport?
You may do so via My M1+ App.

5. How do I know if I have successfully subscribed/terminated Data Passport?
You will receive a confirmation SMS when your Data Passport is activated or terminated.

6. Do I need to subscribe to Data Passport before I travel?
You can subscribe to a Data Passport when in Singapore or overseas via My M1+ App. We recommend that you subscribe to Data Passport before leaving for your travel destination.

7. Can I subscribe to more than one Data Passport at the same time?
Yes, you may subscribe to one or more Data Passport at the same time. A one-time activation fee of $5 and monthly subscription for the selected data passport will apply.

1. What are the charges if I subscribe to a $15 Data Passport on my Bespoke plan?
A one-time activation fee of $5 and $15 monthly subscription will apply for each $15 Data Passport activated.

2. What are the charges if I subscribe to Europe Data Passport on my Bespoke plan?
A one-time activation fee of $5 and monthly subscription of $65 will apply for Europe Data Passport.

3. What are the charges if I subscribe to 2 Data Passports for Indonesia and Malaysia?
A one-time activation fee of $5 and monthly subscription of $15 will apply for each Data Passport activated.
You will be charged a total of $40 ($10 activation fee + $30 subscription) in the first month of subscription. $30 for subscription will apply in the subsequent months.

4. What are the charges if I subscribe to 2 Data Passports for Indonesia and Europe?
For Data Passport - Indonesia: A one-time activation fee of $5 and monthly subscription of $15 will apply. For Europe Data Passport: A one-time activation fee of $5 and monthly subscription of $65 will apply.
You will be charged a total of $90 ($10 activation fee + $80 subscription) for the first month of activation. $80 for subscription on the two Data Passports will apply in the subsequent months.

5. I unsubscribed from my Malaysia Data Passport last month. Will I be charged activation fee if I have re-subscribe to Malaysia Data Passport next month?
Yes. There is a $5 activation fee each time you activate a Data Passport.

6. Will the subscription be pro-rated if I subscribe to/terminate my Data Passport?
Data Passport subscription will not be pro-rated. The subscription will be charged on a monthly basis from date of Data Passport activation.

7. Is there any minimum term of subscription for Data Passport?
Data Passport (recurring) is charged on a monthly recurring basis from the date of activation and you may terminate the service within the same month.

I am subscribed to Europe Data Passport. Can I use my local data bundle for roaming in all Europe Union countries?
Europe Data Passport is valid for usage in 43 countries on preferred networks. If you need to locate the preferred network, simply access My M1+ App.

2. Which local data bundles can I use with Data Passport?
You can use the local data that is bundled with your mobile plan.
The service may also be activated for use with local data bundles from 5G Booster, Bundle Pack (only applicable on Bespoke Contract) as well as data benefits from promotions.

3. I have been using my local data bundle for roaming with Data Passport. Can I check how much data I have left on my bill plan bundle so that I can control my usage?
You may check your data usage via My M1+ App.

4. How am I charged for excess usage when my local data bundle is fully utilised?
Excess usage of the local data bundles will be charged at local rates with a data bill cap according to the usage charges specified for your mobile service plans, Value-Added Services and data benefits.
Data Passport usage from your plan and add-on bundle (if any) in excess of 15GB will be charged at $12.22/GB.

5. What happens if I switch to a non-preferred network when I have Data Passport?
You will not be able to use Data Passport or Data Roaming on a non-preferred network. If you need to locate the preferred network, simply access My M1+ App.

1. Am I eligible for 5G Roaming?
All M1 customers with the following can enjoy 5G Roaming:
1. An active 5Go Access/ 5Go Plus Booster subscription
2. A 5G SA enabled device
3. A 5G SIM card

2. How do I sign-up or activate my 5Go Access?
All M1’s Bespoke plans now comes with FREE 5Go Access until further notice. You will immediately get it activated when you sign up or change to the eligible plans. Alternatively, you may activate 5Go Access via My M1+ App.
For more information, please visit: https://www.m1.com.sg/support/faq/5g-sa-faq

3. What are the 5G SA enabled device?
For the list of device, please visit: https://www.m1.com.sg/support/faq/5g-sa-faq

4. Why do I need a 5G SIM?
A new 5G SIM card is required to enable you to seamlessly connect to M1’s 5G SA network along with a 5G SA compatible device.
For more information, please visit: https://www.m1.com.sg/support/faq/5g-sa-faq

5. Which destination is available with 5G Roaming?
You may enjoy 5G Roaming at the following destinations:

6. How do I start using 5G Roaming?
You will need a 5G enabled mobile device with active 5Go Access / 5Go Plus Booster subscription before you can start using 5G Roaming.
Upon reaching your destination, please ensure 5G network setting is enabled in your mobile device and preferred network is selected.
For IOS user: Go to “Settings” > Select “Mobile Data” > Select “Mobile Data Options” > Select “Voice & Data” > Set to “5G On” & make sure to have “5G Standalone” turned on.
For Android user: Go to “Settings” > Select “Connections” > Select “Mobile Networks” > Select “Network Mode” > Set to “5G/LTE/WCDMA/GSM (auto connect)”.

7. How do I know whether I am connected to 5G?
You should be able to see a 5G icon at the top of your device. If you do not see it, please check that you have the following:
1. An active 5Go Access / 5Go Plus Booster subscription
2. A 5G SA enabled device
3. A 5G SIM card
4. An active Data Passport or Daily Passport subscription
5. Device is set to the correct 5G settings
6. Selected preferred network with 5G Roaming enabled

8. If I am not in the 5G network area, what will happen?
You will continue to enjoy undisrupted 4G connectivity when not in the 5G network area.